Technology (Telecommunications)

H.898 requires Vermont telecommunications carriers transitioning from copper-based phone networks to fiber-based VoIP service to provide clear, timely notice to customers. Specifically, carriers must mail and email written notices 120, 60, and 30 days before the transition, detailing service changes, backup power options (including battery systems for power outages), and emergency service impacts. The bill also mandates annual reports from VoIP providers to the state about customer adoption of backup power systems and any E-911 service interruptions due to power loss. This directly affects residential customers, particularly vulnerable groups like elderly or medically dependent users who rely on consistent emergency call access during outages. The law aims to ensure reliable service continuity during network modernization by strengthening consumer disclosures and state oversight.

S.213 requires Vermont public water systems to notify customers before installing smart meters and allow them to opt out. Customers can choose not to have wireless smart meters installed (though systems may charge for alternative meters), and can request removal of existing meters without fees. The bill applies to all public water systems serving 15+ connections or 25+ people annually. It also mandates cybersecurity measures for systems using smart meters by July 2027.

This bill removes an expiration date (sunset) for the Vermont Public Utility Commission's authority to approve telecommunications facilities under 30 V.S.A. § 248a. It directly affects telecom companies seeking permits for infrastructure and the Public Utility Commission, which would no longer face a deadline for processing new applications. The key provision deletes the existing clause stating that no new applications could be considered after July 1, 2026. The change takes effect on July 1, 2026, ensuring the Commission's authority to issue certificates of public good for telecom facilities continues indefinitely.