An act relating to copper-based to fiber-based telecommunications network transitions and consumer protections

H.898 requires Vermont telecommunications carriers transitioning from copper-based phone networks to fiber-based VoIP service to provide clear, timely notice to customers. Specifically, carriers must mail and email written notices 120, 60, and 30 days before the transition, detailing service changes, backup power options (including battery systems for power outages), and emergency service impacts. The bill also mandates annual reports from VoIP providers to the state about customer adoption of backup power systems and any E-911 service interruptions due to power loss. This directly affects residential customers, particularly vulnerable groups like elderly or medically dependent users who rely on consistent emergency call access during outages. The law aims to ensure reliable service continuity during network modernization by strengthening consumer disclosures and state oversight.