Outage Refund Protection Act

The Outage Refund Protection Act requires large cable, satellite, internet, and telephone providers to automatically credit customers' bills when service outages last four hours or longer. These credits are calculated as one-thirtieth of the monthly rate for each day of unavailability, and any excess amount must be refunded within 30 days if the customer cancels their service. The bill also mandates that providers improve customer service by extending accessibility requirements, recording support calls, and eliminating fees for reaching a representative, while prohibiting refunds for pre-planned maintenance that customers were notified about in advance.