Improving IRS Customer Service Act

The Improving IRS Customer Service Act requires the Internal Revenue Service to enhance transparency and accessibility for taxpayers by mandating real-time public dashboards that display phone wait times, call statistics, and refund processing details. The bill also directs the IRS to expand online tools, allowing individuals and authorized representatives to view tax documents, respond to notices, and track refund status through a unified website or mobile app. Additionally, the legislation establishes programs to identify taxpayers facing economic hardships and provide them with information on alternative payment options, while requiring the National Taxpayer Advocate to publish monthly performance statistics on case resolution times. These measures aim to improve communication between the IRS and the public, reduce wait times, and increase the availability of digital services for filing and account management.