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S 264 United States Senate · 119th Congress

Improving Veterans’ Experience Act of 2025

The Improving Veterans’ Experience Act of 2025 establishes a new Veterans Experience Office within the Department of Veterans Affairs (VA). This office, led by a Chief Veterans Experience Officer appointed by the VA Secretary, will collect veteran feedback on benefits and services, require VA offices to report customer experience metrics, and assess VA websites and customer service. The bill mandates annual reports to Congress with disaggregated data on veteran satisfaction, reasons for not using benefits (like lack of awareness or technical barriers), and improvement strategies. It includes a GAO review of VA feedback systems within 540 days and expires on September 30, 2028. The bill directly affects VA operations and how veteran feedback shapes service delivery.
Issues: ✓ HealthcareSupports HealthcareBill improves VA healthcare service delivery through veteran feedback systems and experience metrics, enhancing access and satisfaction within healthcare services.90% confidence ✓ VeteransSupports VeteransEstablishes VA office to collect feedback, mandate service metrics, and improve VA experience - directly advancing veterans' service delivery through enhanced oversight and data-driven improvements.95% confidence
Bill status in committee 1 of 4 stages cleared
Introduction
Jan 2025
Committee Review
Floor Vote
President
Introduced Jan 28, 2025 Last action Jan 28, 2025
Floor votes

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Full legislative history

Actions timeline

Total actions
2
Key actions
0
Committee
1
Jan 28, 2025
Committee
Read twice and referred to the Committee on Veterans' Affairs.
upper
Jan 28, 2025
Introduced
Introduced in Senate
upper
1 primary · 1 co-sponsor

Sponsors

Role
Legislator
Party
State
District
P
Photo of Angus S. King, Jr.
Angus S. King, Jr.
IIndependent
ME
n/a
Co
Photo of John Cornyn
John Cornyn
RRepublican
TX
n/a