Social Security Customer Service Act

This bill requires the Social Security Administration to hire enough full-time employees to match the workforce level as of January 19, 2025, within six months of enactment. At least 75 percent of these new hires must fill direct service roles such as field offices, call centers, payment processing, and disability claim adjudication, while the remaining 25 percent will provide managerial or administrative support. The law directly affects Social Security beneficiaries by aiming to increase the number of staff available to handle their inquiries and benefit claims. This measure seeks to restore staffing levels to a specific historical benchmark to improve customer service capacity.