Stuck On Hold Act
HR 5992, the "Stuck On Hold Act," requires the Department of Veterans Affairs (VA) to improve wait times for veterans calling its standard customer service phone lines. Within one year of enactment, the VA must implement an automated system that tells callers their expected wait time and offers a callback if the wait exceeds 10 minutes. The bill also directs the VA Secretary to issue guidance aimed at reducing the average call wait time to 10 minutes or less. This directly affects veterans calling VA service lines (excluding the 38 U.S.C. §1720F(h) hotline and emergency department lines).
Bill status
in committee
1 of 4 stages cleared
Introduction
Nov 2025
Committee Review
Floor Vote
President
Introduced Nov 10, 2025
Last action Nov 17, 2025
Floor votes
How they voted
No floor votes recorded yet.
Full legislative history
Actions timeline
Total actions
3
Key actions
0
Committee
2
Nov 17, 2025
Committee
Referred to the Subcommittee on Economic Opportunity.
lower
Nov 10, 2025
Committee
Referred to the House Committee on Veterans' Affairs.
lower
Nov 10, 2025
Introduced
Introduced in House
lower
1 primary · 8 co-sponsors
Sponsors
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