Social Security Access Act

HR 3695, the Social Security Access Act, requires the Social Security Administration to offer three service channels for applying for benefits or submitting information under Social Security Act Titles II (disability/retirement) and XVI (Supplemental Security Income): toll-free phone service (available in English/Spanish nationwide with security safeguards), an online portal, and in-person office visits. It specifically mandates that phone service must allow completing benefit applications and changing direct deposit information, with multilingual support and security measures. The bill also requires annual reports from the Social Security Administration tracking usage, wait times, security, and accessibility barriers for each channel. These reports will help assess effectiveness and identify improvements needed for service access.