Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023

S 400, the Prioritizing Accountability and Accessibility for Aviation Consumers Act of 2023, requires the U.S. Secretary of Transportation to annually report to Congress on aviation consumer complaints involving passengers with disabilities. The bill mandates detailed reports including complaint volumes, specific issues (like equipment mishandling, inaccessible services, or communication difficulties), resolution timelines, and enforcement actions taken under disability laws. These reports must cover the previous five years of complaints and track how often complaints lead to formal actions by the Department of Transportation or referrals to agencies like the Justice Department or TSA. The law directly affects air travelers with disabilities by improving transparency around their service experiences and accountability for airlines and airports.