Improving Veterans’ Experience Act of 2023

This bill creates a new Veterans Experience Office within the Department of Veterans Affairs to improve how veterans interact with VA services. The office, led by a Chief Veterans Experience Officer appointed by the VA Secretary, will set customer experience strategies, require other VA offices to report on service quality metrics, and develop improvement plans. It directly affects veterans by aiming to make VA interactions more efficient and responsive, while also requiring VA staff across the department to track and report on service improvements. The bill establishes this office as a permanent part of VA operations with dedicated staff and resources.