S 2866 United States Senate · 118th Congress

Improving Government Services Act

S 2866, the Improving Government Services Act, requires federal agencies and high-impact service providers (like those handling passports, Social Security benefits, or veterans' records) to create annual "customer experience action plans." These plans must detail how agencies will streamline services, reduce wait times, improve digital accessibility (including for people with disabilities or limited English proficiency), and cut unnecessary paperwork. Agencies must also track processing times for key services and coordinate with other agencies to simplify interactions. The Office of Management and Budget will oversee compliance and publish annual reports on opportunities to further improve service delivery.

Issues: ✓ Technology ✓ Veterans

Bill status in committee 1 of 4 stages cleared

Introduction

Sep 2023

Committee Review

Floor Vote

President

Introduced Sep 20, 2023 Last action Sep 10, 2024

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Full legislative history

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Committee

Sep 10, 2024

Upper · Passed

Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters with an amendment in the nature of a substitute. With written report No. 118-217.

upper

Oct 25, 2023

Upper · Passed

Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment in the nature of a substitute favorably.

upper

Sep 20, 2023

Committee

Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

upper

Sep 20, 2023

Introduced

Introduced in Senate

upper

1 primary · 3 co-sponsors