Improving Social Security’s Service to Victims of Identity Theft Act

This bill (S 2392) creates a dedicated point of contact for individuals affected by Social Security number (SSN) identity theft or lost SS cards. It requires the Social Security Administration (SSA) to establish a single team of specially trained employees who track each victim’s case from start to finish, coordinating with other SSA units to resolve issues quickly. The team must maintain case continuity and notify victims if personnel change, ensuring consistent support. This directly affects victims of SSN fraud (e.g., fraudulent benefits claims) or those whose physical SS cards were lost in transit, improving their experience with SSA resolution processes. The requirement takes effect 180 days after the bill becomes law.