Government Service Delivery Improvement Act

The Government Service Delivery Improvement Act (HR 5887) requires federal agencies to enhance public-facing services like benefits, permits, and digital interactions. It creates a new Federal Government Service Delivery Lead at OMB to set standards for ease, accessibility, efficiency, and transparency in service delivery, while mandating each agency appoint a senior official to implement these standards. Agencies must collect data on service quality, align with existing digital service laws (like the 21st Century Integrated Digital Experience Act), and report progress using existing funding - no new money is authorized. The law directly affects all federal agencies, especially high-impact programs (e.g., Social Security, tax services), by requiring concrete improvements to public interactions with government.