S 671 United States Senate · 117th Congress

Federal Agency Customer Experience Act of 2021

Summary

Federal Agency Customer Experience Act of 2021 This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback. The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies. The feedback may not be used in any appraisal of job performance of a federal employee.

Bill status passed 3 of 5 stages cleared

Introduction

Mar 2021

Committee Review

Jul 2021

Senate Passage

Jun 2022

House Passage

President

Introduced Mar 10, 2021 Last action Jun 23, 2022

Floor votes

How they voted

This bill passed the Senate by voice vote (no roll call recorded).

Full legislative history

Actions timeline

Total actions

Key actions

Committee

Jun 22, 2022

Upper · Passed

Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)

upper

Jun 22, 2022

Upper · Passed

Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.

upper

Jul 19, 2021

Upper · Passed

Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.

upper

Mar 17, 2021

Upper · Passed

Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.

upper

Mar 10, 2021

Committee

Read twice and referred to the Committee on Homeland Security and Governmental Affairs.

upper

Mar 10, 2021

Introduced

Introduced in Senate

upper

1 primary · 1 co-sponsor