Medical assistance, long-term services and supports, and other public assistance program application report to legislature required.

HF 592 requires Minnesota's Department of Human Services to create and implement a customer service survey for applicants seeking medical assistance or long-term services and supports between November 2025 and May 2026. The survey will collect feedback on wait times and form complexity from applicants. By November 2026, the department must submit a detailed report to the legislature, including survey results, recommendations to reduce application processing times, improve staff training, develop expedited processes for certain applicants, and propose technology improvements to streamline applications across public assistance programs. This bill directly affects individuals applying for these services and the state agencies administering them.