Relating to: government service delivery improvements. (FE)

SB 952 requires state agencies to improve how they deliver services to residents and businesses by establishing new standards for accessibility, efficiency, and customer feedback. It creates a government service delivery coordinator to set guidelines for agencies, including best practices for understanding public needs and measuring satisfaction across channels like websites, phone calls, and in-person visits. Each agency must appoint a lead official to develop improvement plans, collect service data, and align changes with agency strategic goals. The bill mandates annual reports to the legislature on progress, focusing on concrete metrics like wait times and service quality.