Relating to: immunity for 911 call centers and dispatchers that transfer callers to the national 988 Suicide and Crisis Lifeline.

SB 309 grants legal immunity to 911 call centers and dispatchers who transfer callers to the national 988 Suicide and Crisis Lifeline. It specifically protects them from civil lawsuits related to those transfers, unless the harm resulted from gross negligence or willful misconduct by the dispatcher or center. The bill defines the "national crisis hotline" as the federally managed 988 number (or its successor). This law directly affects public safety answering points in Wisconsin by limiting their liability when connecting individuals in crisis to the 988 service.