Relating to: immunity for 911 call centers and dispatchers that transfer callers to the national 988 Suicide and Crisis Lifeline.

AB 309 creates legal immunity for Wisconsin 911 call centers and dispatchers who transfer callers to the national 988 Suicide and Crisis Lifeline (or its successor number). The bill shields these entities from civil lawsuits related to outcomes of such transfers, unless the injury resulted from the dispatcher's gross negligence or willful misconduct. This directly affects public safety answering points statewide by reducing liability risks when connecting individuals in crisis to the 988 service. The law defines "national crisis hotline" as 988 or its successor under federal program 42 USC 290bb-36c.