Clarifying Office of Broadband coordinate with Consumer Protection Division on certain consumer complaints

This bill requires West Virginia's Office of Broadband to coordinate with the Attorney General's Consumer Protection Division on specific consumer complaints about broadband service. It establishes clear rules for broadband providers, including giving subscribers credits for service interruptions over 24 hours, banning discrimination based on protected characteristics, and mandating 30 days' written notice before rate increases. Providers must also inform customers about unresolved billing or service disputes and provide written notice of complaint resolution processes. This directly affects broadband companies and their subscribers across West Virginia, ensuring consistent handling of consumer issues between state agencies.