HB 2502 West Virginia House of Delegates · 2025 Regular Session

Establishing limitations on billing practices of Internet or telecommunications providers that fail to provide subscribed customers service for five or more days

HB 2502 requires West Virginia internet and telecom providers to automatically credit customers for service interruptions lasting five or more days (120 hours) when the outage isn't caused by the customer. Credits must be calculated proportionally to the days without service and applied in the next billing cycle. The Attorney General can enforce this by suing providers for excessive charges and imposing civil penalties up to $5,000 per violation. Providers must also report monthly outage data (including credit amounts and geographic scope) to the Attorney General's Consumer Protection Division, excluding mobile service disruptions.

Issues: ✓ Technology

Bill status passed 3 of 5 stages cleared

Introduction

Feb 2025

Committee Review

Mar 2025

House of Delegates Passage

Mar 2025

Senate Passage

Governor

Introduced Feb 17, 2025 Last action Mar 24, 2025

Maddy AI version diff · 3 comparisons

What changed between versions

Engrossed Committee Substitute → hb2502 hfa hillenbrand 3-18 _1 adopted.htm · 3 edits

MINOR

The bill text was updated to reflect a specific amendment proposed by Delegate Hillenbrand, which adds the word 'continuous' to clarify that the 120-hour service outage threshold is a single, uninterrupted period rather than five separate one-day gaps. This change ensures the law applies strictly to prolonged outages without interruption. The document also includes status markers indicating the amendment was adopted, while the original bill text and website navigation elements were removed.

Scope change

The scope of the service outage definition was narrowed to require a single continuous period of 120 hours, preventing providers from avoiding credits by causing multiple shorter outages that sum to 120 hours.

DEFINITION

Added the word 'continuous' to the 120-hour threshold to specify that the outage must be an uninterrupted single event.

TECHNICAL

Inserted a record of Delegate Hillenbrand's amendment motion regarding the 'continuous' wording.

TIMELINE

Added status indicators showing the amendment was adopted and rejected, replacing the original bill text and navigation links.

Floor votes · House of Delegates Mar 21, 2025

How they voted

95–0

Passed · 5 other

Total votes 100

Mar 21, 2025

D Democratic9

9 Yea

100% Yea

R Republican91

86 Yea 5

94% Yea

Vote distribution

All Yea All Nay Mixed No data

Full legislative history

Actions timeline

Total actions

Key actions

Committee

Amendments

Mar 24, 2025

Introduced

Introduced in Senate

upper

Mar 21, 2025

Lower · Passed

Passed House (Roll No. 135)

lower

Mar 20, 2025

Lower · Passed

Amendment adopted (Voice vote)

lower

Mar 20, 2025

Introduced

Amendment reported by the Clerk

lower

Mar 18, 2025

Lower · Passed

By substitute, do pass

lower

Mar 7, 2025

Committee

To House Energy and Public Works

lower

Feb 17, 2025

Committee

To House Enviroment, Infrastructure, and Technology

lower

Feb 17, 2025

Committee

To House Energy and Public Works

lower

Feb 17, 2025

Introduced

Introduced in House

lower

1 primary · 10 co-sponsors