Establishing an independent living ombuds to support seniors living in independent living facilities and the independent living portion of continuing care retirement communities.

SB 5964 creates a new state office for a senior independent living ombuds to assist residents of senior housing communities that do not provide medical care (like standard independent living facilities or non-licensed portions of retirement communities). The ombuds will handle complaints about landlord-tenant issues, contract disputes, and facility conditions, while tracking data on these concerns. Facilities must post the ombuds' contact information for residents and prospective residents before agreements are signed. The ombuds cannot issue sanctions but will investigate issues, provide resources, and report annual data to the legislature on resident concerns.