Relating to the authority of the Health and Human Services Commission's office of the ombudsman to resolve complaints against the Department of Family and Protective Services.

SB 275 standardizes how the Health and Human Services Commission's ombudsman office handles complaints against Texas' Department of Family and Protective Services (DFPS). It requires a statewide process for the public to file complaints (via forms, phone, or online), including clear information about complaint rights and appeal procedures. The bill mandates a centralized tracking system to log all complaints with specific details (date, subject, resolution), regular status updates for complainants, and quarterly reports to agency leadership. These changes apply to complaints filed on or after January 1, 2026, and aim to improve transparency and consistency in resolving issues with DFPS services.