Relating to employee caseload limit goals for child and adult protective services and child-care licensing services and call processing goals for certain of those services.

HB 660 sets specific caseload limits for Texas child and adult protective services staff and child-care licensing personnel, aiming to improve service quality. It requires caseworkers handling child protective investigations to manage no more than 15 cases at a time, family safety services workers no more than 10 cases, and adult protective services specialists no more than 22 cases. The bill also establishes call processing goals for the state's abuse hotline, mandating average hold times under 5 minutes and call abandonment rates below 25%. These requirements will apply to the Department of Family and Protective Services and related agencies, with progress reports due to lawmakers by December 2026.