Relating to the regulation of service contracts and service contract providers and administrators.
What changed between versions
Updated the definition of 'Consumer' to clarify that they are individuals who buy tangible personal property for personal, family, or household purposes, not for resale or business use.
Modified the definition of 'Service contract' to specify that it covers repair, replacement, or maintenance for operational or structural failure, damage from power surges, defects, or normal wear.
Added a new definition for 'Residential service contract provider' to clarify their contractual obligations and ability to offer contracts covering appliances and systems.
Added requirements for providers to maintain accurate records, including copies of contracts, customer information, marketing locations, and detailed claim files with reasons for denials.
New requirement that residential service contract providers must initiate service or provide a documented explanation within 48 hours of a request.
Added new subsection requiring sellers who violate the chapter to be liable for administrative or civil penalties.
Expanded exemptions to include warranties, maintenance agreements, and certain agreements issued by automobile service clubs or motor vehicle dealers.
Repealed Section 1304.1521, which appears to be an outdated or unnecessary provision.
Set the effective date of the Act to September 1, 2025.