Relating to requirements for customer service call centers.

HB 3762 requires customer service call centers that serve Texas residents and use automated systems to let callers speak directly with a human agent. Specifically, it mandates that automated systems must include an easy-to-use option to exit the system at any time and must clearly state this option to callers at the start of every call. Violations would be treated as deceptive trade practices under existing Texas law. The bill applies to call centers initiating or receiving calls from Texas residents using automated technology, effective September 1, 2025.