Relating to telephone access for certain health benefit plan verifications and preauthorization requests and for utilization review requests.

HB 2150 requires health maintenance organizations (HMOs) and insurers to provide 24/7 toll-free telephone access for healthcare providers seeking verifications, preauthorizations, and utilization reviews. It mandates that these entities have staff available during specified hours (including weekends/holidays) and maintain a call-recording system for after-hours requests. The bill specifies that responses must occur within two hours for verifications (Section 1) and within 24 hours for preauthorizations (Section 2). This directly affects HMOs, insurers, and healthcare providers who rely on timely communication for patient care. The law aims to improve accessibility for routine healthcare administrative processes without altering coverage or payment policies.