State Government - As introduced, enacts the "Government Serves the People Act." - Amends TCA Title 4 and Title 8.

SB 867, the "Government Serves the People Act," creates a state government service delivery coordinator within the Department of Finance and Administration to improve how state agencies interact with residents and businesses. It requires agencies to adopt standards focusing on ease, transparency, accessibility, and customer feedback for major services (like licenses or benefits), and to collect data on service quality. Each agency must designate a lead official to implement these standards and submit improvement plans within one year. The bill directly affects all state agencies and the public they serve by mandating measurable improvements in service delivery processes.