Utilities, Utility Districts - As introduced, requires a utility governed by the Utilities' Cut-Off Procedures Act to publish its policy governing the discontinuation of service for nonpayment of service on the utility's website in a publicly accessible location. - Amends TCA Title 4; Title 5; Title 6; Title 7; Title 65; Title 68 and Title 69.

HB 978 requires utilities governed by Tennessee's Utilities' Cut-Off Procedures Act to publish their policies for discontinuing service due to unpaid bills on their websites in a publicly accessible location. This applies directly to electric, gas, water, and other utility providers operating under the specified state law. The key provision mandates that these policies be posted online - rather than only available through other channels - making them easier for customers to find. The requirement takes effect on July 1, 2025.