State Government - As introduced, enacts the "Government Serves the People Act." - Amends TCA Title 4 and Title 8.

HB 332 creates a "Government Service Delivery Coordinator" within Tennessee's Department of Finance and Administration to improve how state agencies interact with residents and businesses. It requires each agency to appoint an official responsible for enhancing service delivery - focusing on accessibility, efficiency, and customer feedback - while establishing statewide standards for evaluating services like wait times and digital access. Agencies must submit implementation plans within a year and report data to the governor and legislature annually. The bill directly affects all state agencies and the public they serve, mandating concrete changes to service delivery processes without altering program benefits.