Consumer Protection - As enacted, authorizes a small business that believes an online search engine has blacklisted the small business to contact the online search engine and request a response concerning the action; authorizes a small business affected by an online search engine's failure to comply with the response requirement to bring a civil action. - Amends TCA Title 4; Title 29; Title 47 and Title 65.

HB 2028 requires business entities (like online platforms or search engines) that blacklist small businesses to provide written notice within 24 hours of the action. It directly affects small businesses (defined as those with 50 or fewer full-time employees) and business entities that remove them from search results, reduce their visibility, or delete 25%+ of their reviews. The notice must explain the reason for the blacklist, detail how the business can resolve it, and provide contact information for a representative. If a business fails to comply, affected small businesses can sue for actual damages, punitive damages, attorney fees, or court-ordered injunctions. The law takes effect July 1, 2026, applying to actions after that date.