Human Services, Dept. of - As enacted, deletes the requirements that the department establish, advertise, and maintain a statewide toll-free telephone line to receive and respond to citizen inquiries and complaints concerning child support collections and disbursements and the department establish satellite offices for the state's central collection and disbursement unit. - Amends TCA Section 36-5-118 and Section 36-5-119.

HB 1627 removes specific administrative requirements from Tennessee's child support system. The bill deletes language requiring the Department of Human Services to establish, advertise, and maintain a statewide toll-free phone line for child support inquiries and complaints, as well as to create satellite offices for the central collection unit (TCA Sections 36-5-118 and 36-5-119). It replaces the removed requirements with a general mandate that the department or its contractor must maintain a customer service unit for handling child support inquiries. This change affects how the state administers child support services, streamlining certain customer service infrastructure without altering core collection or disbursement processes. The bill focuses on procedural updates rather than policy changes to the child support program itself.