establish protections for a veteran seeking assistance in a veterans' benefit matter.
What changed between versions
Added definitions for 'Compensation' and 'Veterans' benefits matter' to clarify what the law covers.
Requires service providers to sign written agreements disclosing terms, compensation, and that they are not affiliated with government veterans agencies.
Prohibits charging initial or nonrefundable fees for veterans' benefits assistance.
Bans guarantees of successful outcomes or specific benefit amounts.
Restricts use of international call centers or data centers for processing veterans' personal information.
Prohibits using veterans' login credentials to access their medical, financial, or government benefits information.
Requires compensation to be contingent on benefit increases and capped at five times the monthly benefit increase.
Mandates background checks including identity verification and criminal records for those accessing veterans' medical or financial information.
Authorizes the attorney general to impose civil penalties up to $5,000 for violations, with funds deposited in the veterans affairs department special revenue fund.
Exempts agents, attorneys, or other representatives accredited or regulated by the U.S. Department of Veterans Affairs from the bill's requirements.