An Act amending Title 66 (Public Utilities) of the Pennsylvania Consolidated Statutes, in Public Utility Code, providing for responsible utility customer protection.

SB 154 creates new rules to protect residential utility customers in Pennsylvania from unfair billing practices. It requires utilities to offer flexible payment arrangements when customers experience a significant income drop (20% for households above 200% of the federal poverty level), prohibits charging surcharges for unpaid bills, and mandates medical certificates for service continuation during health crises. The bill directly affects residential customers - especially those in low-income assistance programs like LIHEAP - and utilities, by limiting cash deposits, banning termination for non-payment without notice, and requiring transparent reporting of delinquent accounts. Key provisions include banning late-fee waivers for those who qualify for assistance programs and ensuring service remains available on reasonable terms.