State government; call back; requiring call back option for entities using toll free numbers; effective date.

This Oklahoma law requires state agencies with more than 200 employees to offer a telephone call-back option when average wait times exceed ten minutes during business hours. The rule applies to the main publicly listed phone numbers of these entities and defines wait time as the period a caller is placed on hold or informed they are waiting. To comply, agencies must create a system that allows callers to request an automatic call-back as part of their phone menu options. The requirement takes effect on November 1, 2024, and applies only to state government bodies, not private businesses or individuals.