Require voice communication services for inmates, other offenders

This bill requires all county, municipal, and state correctional facilities to provide free voice communication services to inmates and other offenders. Facilities must ensure access is not restricted beyond standard procedures and must maintain a specific ratio of operable phones in housing units and yards. The legislation also prohibits facilities from generating revenue from these calls and mandates regular reporting on contracts, spending, and usage data to the General Assembly. Additionally, the bill clarifies that these communication services cannot replace in-person visitation programs.