Establishes language-specific civil service titles for customer-facing roles in state and local agencies

This bill requires state and local government agencies to create language-specific job titles for customer-facing roles in areas where certain non-English languages are commonly spoken. It defines high-need languages as those among the top three in a county or top five statewide, and mandates that at least 25% of positions in these roles be filled by employees proficient in those languages. Agencies must include language proficiency tests in hiring exams, track hiring data, and submit annual reports on language access compliance. The law also allows agencies to use interpretation services when qualified candidates in language-specific titles are unavailable.