Relates to requiring state agencies to offer an option to speak to a live agency representative

This bill requires all New York state agencies (like departments, bureaus, and commissions) to provide callers with an immediate option to speak to a live representative when contacting them by phone. It mandates that automated phone systems must offer this "live person" choice before any other menu options or prompts. The law directly affects state agencies by changing their phone system design and the public by ensuring they can reach a human agent without navigating automated menus first. The requirement takes effect 180 days after the bill becomes law.