Relates to complaint handling procedures for customers of public utilities

Bill A 1441 strengthens complaint handling procedures for all public utility customers, not just residential ones. It requires utility corporations and municipalities to provide written investigation results for billing or deposit complaints within 15 or 30 business days, respectively, including supporting documentation. The bill prohibits service termination for nonpayment while a complaint is pending, provided the customer pays the undisputed portion of their bill. Additionally, it imposes daily penalties on utilities and municipalities for failing to meet these new response deadlines.