A 10796 New York Assembly · 2025 Regular Session

Prohibits state agency hotlines from relying exclusively on automated answering systems

Summary
Prohibits state agency hotlines from relying exclusively on automated answering systems; requires state agency hotlines to provide callers with a clear option to speak with a live representative.
Bill status in committee 1 of 4 stages cleared
Introduction
Apr 2026
Committee Review
Floor Vote
Governor
Introduced Apr 1, 2026 Last action Apr 1, 2026