Relates to call centers for gas and electric corporations

This bill requires gas and electric companies in New York to maintain call centers within the state to handle customer inquiries about billing, service applications, and emergency assistance. It prohibits these companies from closing their call centers or moving customer service operations outside New York without first obtaining approval from the state commission through a public hearing process. The legislation also establishes financial penalties, including fines of up to $50,000 per inquiry sent out of state or $100,000 per day for each closed facility, to enforce compliance. Additionally, the bill allows for work-from-home policies for call center staff only if they are mutually agreed upon with the relevant labor organization.