Allows person calling certain State or local government entities to have option of speaking or leaving recorded message with human telephone operator during normal business hours.

This bill requires New Jersey state agencies and local governments (like cities, counties, or departments) that use automated phone systems to answer public calls to offer callers a simple option: press "0" during business hours to speak directly with a human operator or leave a recorded message. It applies to any government entity already required to provide a public phone contact point but currently using automated menus. The key provision replaces automated navigation with a direct human connection option, eliminating the need to navigate complex phone trees. This change aims to improve public access to government services during standard working hours.