Requires business using text-based chat to offer transcription of chat to consumer.

This New Jersey bill requires businesses that use text-based chat with consumers to offer them the option of receiving a transcript of the conversation after it ends. Companies must clearly inform customers at the start of any chat that a transcript is available, ensuring transparency in digital communications. If businesses fail to comply with these requirements, they face penalties under the state's consumer fraud laws, including fines and potential legal action. The law applies to any commercial entity using chat tools for real-time text communication with customers.