Requires transportation network company to provide live customer service representative and certain notification to riders.

This bill requires transportation network companies (like Uber and Lyft) operating in New Jersey to send electronic notifications to riders within 48 hours when their account information (such as password, email, or phone number) is changed, or when their account shows unusual ride patterns. It also mandates that companies provide 24/7 access to a live customer service representative via digital, phone, or electronic means to help riders resolve account issues or dispute unauthorized charges. The bill applies directly to TNC riders in New Jersey and requires companies to annually submit compliance descriptions to the New Jersey Motor Vehicle Commission. These provisions aim to improve transparency and customer support for riders using transportation network services.