Requires NJ E-ZPass to establish and maintain user-friendly online payment process.

This bill requires the New Jersey Turnpike Authority (NJTA) and South Jersey Transportation Authority (SJTA) to create and maintain a user-friendly online payment system for toll fees and fines collected through New Jersey's E-ZPass system. The system must be easy to use, accessible to all users, minimize technical errors, and include a live chat feature for assistance. Both authorities must regularly update the system and ensure any contracted vendors comply with these standards, including conducting annual performance audits. The bill directly affects E-ZPass users in New Jersey by improving their ability to pay tolls online.