Reforms certain MVC procedures.

Assembly Bill 5146 requires the New Jersey Motor Vehicle Commission to deploy mobile service units in every congressional district to provide vehicle and licensing services, with a focus on areas lacking public transportation or having limited appointment availability. The bill mandates that the commission collect and publish quarterly data on service performance, including wait times and the number of services provided, while also requiring annual reports to the Governor and Legislature. Additionally, the legislation establishes mandatory customer service training for all employees and introduces new feedback mechanisms, such as QR codes, to assess satisfaction and handle complaints. Finally, the bill directs the State Auditor to conduct a performance audit within 18 months to evaluate the effectiveness and costs of these mobile units.