Requires transportation network company to provide live customer service representative and certain notification to riders.

This bill requires transportation network companies (like Uber or Lyft) operating in New Jersey to notify riders electronically within 48 hours when: 1) Their account details (password, email, or phone number) are changed, or 2) Their account shows unusual ride patterns (e.g., sudden high volume of prearranged rides). It also mandates 24/7 access to live customer service via phone or digital channels to resolve account issues or dispute unauthorized charges. TNCs must annually submit compliance plans to the New Jersey Motor Vehicle Commission as a condition for maintaining their operating permits. The bill directly affects TNCs and riders by enhancing transparency and accountability in account management.