Establishes program to foster improvements in customer service in State government agencies.

This bill establishes a statewide Customer Service Initiative requiring all New Jersey state agencies to improve public service delivery. Each agency must create a written plan within six months of the bill's effective date, including specific response times for inquiries, employee training, and performance metrics to track progress. Agencies must display a public "Customer Service Promise" with five core principles (courtesy, timeliness, accuracy, accessibility, and transparency) on websites and in offices, alongside comment sections and surveys for public feedback. Annual reviews of agency plans by a gubernatorial panel and public reporting of metrics through the Department of State will ensure accountability. The initiative directly affects state agencies, their employees (through updated performance goals), and New Jersey residents interacting with government services.