Requires business using text-based chat to offer transcription of chat to consumer.

This bill requires businesses using text-based chat (like live customer service on websites) to offer consumers a written transcript of their chat conversation at the end of the interaction. It mandates that businesses clearly inform consumers about this option upfront, before the chat begins. Businesses that fail to provide this option or notice violate New Jersey's consumer fraud law, facing penalties of up to $20,000 per violation and potential court-ordered remedies. The law directly affects businesses offering chat-based customer support, ensuring they provide a verbatim written record of interactions upon request.