Requires MVC to operate call center to assist with online transactions.

This bill requires the New Jersey Motor Vehicle Commission (MVC) to operate a state-based telephone call center available Monday-Friday, 8:30 a.m. to 4:30 p.m., to help residents navigate the MVC’s website and complete online transactions. The call center must provide real-time assistance in both English and Spanish, with the MVC permitted to supplement this with web tutorials or recorded messages to reduce staffing needs. The MVC must also publish quarterly reports online detailing call volume, wait times, call purposes, and call durations. This directly affects MVC customers seeking online services and mandates specific operational requirements for the agency.