A 841 New Jersey General Assembly · 2024-2025 Regular Session

Requires BPU, electric power suppliers, and gas suppliers to publish certain information related to filing of customer complaints.

This bill requires electric power suppliers and gas suppliers to include specific complaint information in customer contracts and on bills, including the phone number and website for filing complaints with the Board of Public Utilities (BPU) and an explanation of "slamming" (unauthorized changes to a customer's energy supplier). It also mandates the BPU to publish quarterly reports on customer complaints that list the energy companies against which complaints were filed, without revealing personal customer information. The bill directly affects energy suppliers, utilities, and the BPU by increasing transparency and making complaint processes more accessible to consumers. This policy change aims to improve consumer awareness and accountability in the energy market.
Bill status in committee 1 of 4 stages cleared
Introduction
Jan 2024
Committee Review
Floor Vote
Governor
Introduced Jan 9, 2024 Last action Jan 9, 2024
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Jan 9, 2024
Introduced
Introduced in the Assembly, Referred to Assembly Telecommunications and Utilities Committee
lower
2 primary · 2 co-sponsors

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